AQW 39212/22-27 Written question to the Minister for Infrastructure
To ask the Minister for Infrastructure to detail any measures her Department is taking to ensure that emails from constituents and local councillors are processed in a timely manner.
Asked by Andrew McMurray MLA on 27 January 2026
- Answered
- Written
- After due date
- Tabled
- 27 January 2026
- Answer due by
- 11 February 2026
- Answered
- 20 February 202624 days after tabling
- Department
- Department for Infrastructure
- Priority question
- No
Answer
My Department is committed to responding to all queries submitted to it in a timely manner and my officials process emails from constituents and local councillors in line with The DfI Customer Charter. This can be found here:
https://www.infrastructure-ni.gov.uk/publications/dfi-customer-charter
The Customer Charter outlines the different ways to contact my Department and sets service standards the public can expect when making contact.